Precision and Power Combined

   Regulations on After-Sales ServiceThe following articles are formulated for purpose of convenient management by the company,to ensure a more reasonable and orderly performance with after-sales service.

1、Within warranty period:

1、According to quality inspection standard of DISE:Such parts are entitled to one year warranty period:piston and hydraulic cylinder,such parts are entitled to six months warranty period:valve,fore body and rear body.While others three months.(Wearing parts,damages caused by human factors or using parts that are not recognized by DISD Company are not included.)Warranty period is calculated from the date of installation.(Detailed List for Wearing Parts enclosed)

2、In warranty period,if the product breaks down due to its own reasons,agents of DISD Machinery in local area shall be responsible for providing after-sales service and a timely feedback of relevant information to DISD Company in order to solve breakdown quickly and efficiently.

3、In warranty period,if the product breaks down due to its own reasons concerning the quality of pipe/tube parts,shaft and shaft sleeve,etc.,the manufacturer will offer parts for free and users need to change by themselves.

4、In warranty period,the manufacturer will conduct irregular sampling maintenance and inspection for all users.

5、This warranty is not applicable for the following situations,even if within warranty period:

●Damages caused by human reason(s),accidents,improper usage,negligence or natural disaster.

●Damages caused by using parts which are not recognized by DISD Company or adding accessories which are not recognized in writing by DISD Company.

●Refitting and changing equipment or its components without approval from DISD Company,which may affect performance or stability for original design of equipment.

●Equipment is not maintained and serviced regularly such as changes for wearing parts,lubrication for each position,fastening for bolts and controlling for nitrogen pressure as well.

二、Beyond warranty period:

1、Manufacturer has the obligation to assist users in solving various difficult problems and arranging visiting service as per actual condition.

2、Parts required by customers shall be ordered in advance while payment for the parts shall be remitted into our account in the meantime.We will deliver goods in 4 working days when we receive payment.Alternatively,customers can directly contact agents for purchasing.

3、Service staff shall carefully complete the detailed information for breakdown,measures to repair,detailed list for changed parts.User shall sign for conformation.三、Interpretation right for the above articles is reserved by DISD Machinery Co.,Ltd.